Design Experience

Visa Inc.

Staff Product Designer
Foster City, CA • 09/2022 — Present
  • Represent Visa design at EMVCo, leading the definition and design of customer experience standards and guidelines adopted worldwide
  • Own end-to-end design for enterprise-level and consumer-facing global payment products, navigating regulatory, technical, and multi-stakeholder constraints at scale
  • Build and maintain scalable component libraries for multi-region teams, improving product delivery time, overall consistency, and cross-functional collaboration

People.ai

Senior Product Designer
San Francisco, CA • 10/2019 — 07/2022
  • Designed a flexible, configurable AI-powered data dashboard solution, improving overall platform user engagement with complex data sets
  • Reduced customer deployment time and improved AI model training flexibility by improving the onboarding and configuration experience
  • Led the consolidation and unification of People.ai’s design system across three distinct product lines
Product Designer
San Francisco, CA • 09/2018 — 09/2019
  • Researched and designed new AI-driven features, with some achieving up to 90% retention rates
  • Transformed People.ai's component library into a fully scalable design system, increasing design consistency and developer hand-off efficiency

Ridecell

UX Researcher
San Francisco, CA • 10/2019 — 07/2022
  • Conducted contextual inquiry, funnel analysis, and GIS mapping, enabling successful client launches in new markets and optimizing Ridecell’s web-based operations app
  • Performed accessibility audits on Ridecell’s mobility apps, improving compliance and usability
Product Designer
San Francisco, CA • 09/2018 — 09/2019
  • Designed and tested B2B2C mobility solutions for clients such as BMW, AAA, and Ferrovial, doubling white-label app user acquisition
  • Established information architecture best practices for Ridecell’s white-label mobile apps

IBM

Associate Designer
Chicago, IL • 06/2015 — 07/2016
  • Modernized chart & table templates and built a web app redesign proof-of-concept for SPSS Statistics
  • Redesigned and relaunched IBM’s Predictive Analytics Online Community, increasing visits to 20,000+ in the first 90 days
Software Design Intern
Austin, TX • 06/2014 — 08/2014
  • Conducted user interviews and built interactive prototypes for an internal funnel analytics utility

Skills

Design

Design Systems • UI/UX • Interaction Design • Prototyping • Wireframing • Information Architecture • Accessibility (WCAG)

Research

User Research • Usability Testing • Contextual Inquiry • Quantitative & Qualitative Analysis • A/B Testing

Tools

Figma • Sketch • Adobe Creative Suite (XD, Photoshop, Illustrator) • HTML/CSS • JavaScript